Learn practical strategies to approach sensitive workplace discussions with clarity, empathy, and professionalism. This course equips managers and supervisors with tools to resolve issues, maintain productivity, and foster a positive work environment.
$146 excl. GST
Est. learning time: 3 hours
Access time: 90 days
Self-paced
If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome.
This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.
- Describe a six-step model for handling difficult conversations with employees
- Address 10 common difficult discussions
- Apply practical tips for handling conversations about difficult behaviours
- Outline best practices for handling difficult conversations
- Apply best practices to workplace scenarios involving difficult conversations
Our courses are delivered through an intuitive, learner-friendly online platform designed with professionals in mind. Key features include:
- Designed for adult learners with engaging, practical content
- ADA compliant to ensure accessibility for all learners
- Customisable appearance so learners can adjust their view preferences
- Course search and progress tracking for easy navigation and completion monitoring
- Interactive tools such as games, flashcards, case studies, and knowledge checks
- Instructional videos and expert support to bring concepts to life and answer your questions
- Course feedback opportunities to continually enhance the learning experience
Watch the demo video here to see these features in action.
- 0.3 IACET CEUs
- 3 HRCI Credits
- 3 SHRM PDCs
- 3 ATD CI Credits
- 3 PMI PDUs:
- 1 Ways of Working PDUs
- 2 Power Skills PDUs
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Who should attend?
This course is ideal for managers, supervisors, and team leaders who need to address sensitive workplace issues effectively. It’s also valuable for:
- HR professionals involved in employee relations
- Project managers overseeing diverse teams
- New leaders seeking to build confidence in handling challenging discussions
- Anyone responsible for maintaining a respectful and productive work environment
Accreditations
