This course provides practical tools, clear strategies, and real-world examples to help you coach for improvement, boost morale, and strengthen team performance.
$399 excl. GST
Est. learning time: 10 hours
Access time: 90 days
Self-paced
As a manager, handling difficult employee behaviour is now your job. And it can be overwhelming to try to navigate the psychology of poor behaviour to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behaviour by employees. By effectively addressing, coaching, and counselling employees, you can improve their behaviour and morale, staff retention, productivity, and teamwork.
This course uses videos to illustrate each behaviour type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behaviour (not the person), tools and techniques for positive change are clear and well-defined.
- Discuss the importance of addressing difficult employee behaviour
- Describe a six-step model for handling conversations about difficult behaviours
- Apply practical tips for handling conversations about difficult behaviours
- Recognise the common 12 difficult employee behavioural types
- Describe the 12 difficult behaviours, their causes and motivations, and their consequences
- Outline best practices for handling the 12 difficult behaviours
- Apply best practices to workplace scenarios involving the 12 behavioural types
Our courses are delivered through an intuitive, learner-friendly online platform designed with professionals in mind. Key features include:
- Designed for adult learners with engaging, practical content
- ADA compliant to ensure accessibility for all learners
- Customisable appearance so learners can adjust their view preferences
- Course search and progress tracking for easy navigation and completion monitoring
- Interactive tools such as games, flashcards, case studies, and knowledge checks
- Instructional videos and expert support to bring concepts to life and answer your questions
- Course feedback opportunities to continually enhance the learning experience
Watch the demo video here to see these features in action.
- 1 IACET CEUs
- 10 HRCI Credits
- 10 SHRM PDCs
- 10 ATD CI Credits
- 10 PMI PDUs:
- 10 Power Skills PDUs
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Who should attend?
This course is ideal for managers, supervisors, and team leaders responsible for addressing workplace behaviour issues. It’s also valuable for:
- HR professionals involved in employee relations
- New managers seeking guidance on handling challenging situations
- Leaders aiming to improve team morale, productivity, and retention
- Anyone who wants practical strategies for coaching and counselling employees
Accreditations
