Gain the skills to manage and resolve workplace disagreements effectively. This course explores common causes of conflict, practical resolution strategies, and real-world scenarios to help you foster a more positive and productive work environment.
$245 excl. GST
Est. learning time: 6 hours
Access time: 90 days
Self-paced
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
- Identify the different types of conflict in the workplace
- Describe some of the major causes of workplace conflict
- Discuss the Thomas-Kilman model of conflict
- Consider your personal conflict style and compare it to other styles
- Identify various conflict behaviours in the workplace
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes dangerous conflict and consider methods for handling risky situations
Our courses are delivered through an intuitive, learner-friendly online platform designed with professionals in mind. Key features include:
- Designed for adult learners with engaging, practical content
- ADA compliant to ensure accessibility for all learners
- Customisable appearance so learners can adjust their view preferences
- Course search and progress tracking for easy navigation and completion monitoring
- Interactive tools such as games, flashcards, case studies, and knowledge checks
- Instructional videos and expert support to bring concepts to life and answer your questions
- Course feedback opportunities to continually enhance the learning experience
Watch the demo video here to see these features in action.
- 0.6 IACET CEUs
- 6 HRCI Credits
- 6 SHRM PDCs
- 6 ATD CI Credits
- 6 PMI PDUs:
- 4.5 Ways of Working PDUs
- 1.5 Power Skills PDUs
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Who should attend?
This course is ideal for managers, supervisors, and team leaders who need to address and resolve workplace conflicts effectively. It’s also valuable for:
- HR professionals involved in employee relations
- Project managers overseeing cross-functional teams
- New leaders looking to strengthen their conflict management skills
- Anyone seeking practical tools to handle challenging workplace situations
Accreditations
