This course introduces Dispute Settlement Negotiation (DSN) principles, using real-world case studies and interactive exercises to help you turn conflict into cooperation.
$145 excl. GST
Est. learning time: 3 hours
Access time: 90 days
Self-paced
This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
- Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
- Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
- Explain the importance of BATNA in Dispute Settlement Negotiation
- Describe the most common causes of personal and workplace conflict
- Explain the steps involved in conflict diagnosis
- Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
- Describe how to develop a strategy and interest assessment
- Explain the importance of active listening in the context of negotiation
- Define ZOPA, and explain its importance in Dispute Settlement Negotiation
- Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
- Distinguish between "sacred" and "pseudo-sacred" values
- Apply the principles of Dispute Settlement Negotiation to real-world examples
Our courses are delivered through an intuitive, learner-friendly online platform designed with professionals in mind. Key features include:
- Designed for adult learners with engaging, practical content
- ADA compliant to ensure accessibility for all learners
- Customisable appearance so learners can adjust their view preferences
- Course search and progress tracking for easy navigation and completion monitoring
- Interactive tools such as games, flashcards, case studies, and knowledge checks
- Instructional videos and expert support to bring concepts to life and answer your questions
- Course feedback opportunities to continually enhance the learning experience
Watch the demo video here to see these features in action.
- 3 ATD CI Credits
- 3 HRCI Credits
- 0.30 IACET CEU Credits
- 3 SHRM Credits
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Who should attend?
This course is ideal for managers, team leaders, and professionals who need to address and resolve conflicts in the workplace. It’s also valuable for:
- HR professionals handling employee relations
- Project managers managing cross-functional teams
- Business leaders and decision-makers facing stakeholder disputes
- Anyone seeking practical tools to negotiate and resolve conflicts constructively
Accreditations
