Learn how to identify, address, and resolve workplace conflicts before they disrupt project progress. This course equips project leaders with proven strategies to manage disputes, strengthen team cohesion, and turn challenges into opportunities for innovation.
$146 excl. GST
Est. learning time: 3 hours
Access time: 90 days
Self-paced
Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems promptly, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.
This self-paced, fully online course will help project leaders recognise potential workplace conflicts early and intervene at the appropriate point so they can minimise disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organise and settle disputes on their own.
- Identify the different types of conflict in the workplace
- Describe some of the major causes of workplace conflict
- Discuss the Thomas-Kilmann conflict mode instrument
- Consider your personal conflict style and compare it to other styles
- Identify various conflict behaviours in the workplace
- Describe best practices for project leaders dealing with conflict among team members
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes dangerous conflict and consider methods for handling risky situations
Our courses are delivered through an intuitive, learner-friendly online platform designed with professionals in mind. Key features include:
- Designed for adult learners with engaging, practical content
- ADA compliant to ensure accessibility for all learners
- Customisable appearance so learners can adjust their view preferences
- Course search and progress tracking for easy navigation and completion monitoring
- Interactive tools such as games, flashcards, case studies, and knowledge checks
- Instructional videos and expert support to bring concepts to life and answer your questions
- Course feedback opportunities to continually enhance the learning experience
Watch the demo video here to see these features in action.
- 3 ATD CI Credits
- 3 HRCI Credits
- 0.30 IACET CEU Credits
- 3 SHRM Credits
- 3 PMI PDUs:
- 0.75 Business Acumen PDUs
- 1.75 Power Skills PDUs
- 0.50 Ways of Working PDUs
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Who should attend?
This course is ideal for project managers, team leaders, and aspiring leaders who want to handle workplace conflicts more effectively. It’s also valuable for:
- Professionals managing cross-functional or high-pressure projects
- Leaders seeking strategies to maintain team cohesion and productivity
- Project practitioners aiming to improve communication and problem-solving skills
- Anyone responsible for guiding teams through challenges and disputes
Accreditations
